Your Data. Our Responsibility.
We handle your account details, payment history and personal information with the same care we put into our live tables and slot lobbies. This policy explains exactly how...
Privacy Policy Overview
pura88 operates in supported regions where local law permits. We collect personal information — your name, email, phone number and payment details — only to verify your account, process deposits via DANA, OVO, GoPay and QRIS, and keep your account secure. We do not sell your data to third parties. Your information stays encrypted and accessible only to our support and compliance
teams. We comply with data protection standards applicable to our operating jurisdictions and update this policy when our services or legal requirements change.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? Reach Out.
Email Support
Send privacy concerns or data requests to our compliance team. We respond within 48 hours and can walk you through your account data, deletion requests or any policy clarifications.
Live Chat
Open the chat widget on your account dashboard to ask about how your payment methods, login history or personal details are stored and protected on our platform.
Account Settings
Review and update your personal information, email address and communication preferences directly in your account settings. Changes take effect immediately across all our services.
Why Your Privacy Matters to Us
Encryption Standard
All data transmitted between your device and our servers uses industry-standard SSL encryption. Your payment details and login credentials are never stored in plain text on our systems.
Compliance Framework
We follow data protection guidelines applicable to our operating regions and conduct regular security audits to identify and close potential vulnerabilities before they affect your account.
Limited Access
Only authorised staff members — support agents, compliance officers and fraud prevention specialists — can view your personal information, and only when needed to serve your account.
No Third-Party Sales
We do not sell, rent or share your personal data with marketing firms, data brokers or unrelated businesses. Your information stays within pura88 and our essential payment processors.
Breach Response
If we detect unauthorised access to your account or data, we notify you immediately, freeze affected accounts and work with payment providers to prevent fraud or misuse.
Retention Policy
We keep your account data for as long as your account is active. After closure, we retain records only as long as local law requires, then securely delete or anonymise them.
Consistency Across Our Platform
| Desktop & Mobile | Your privacy protections are identical whether you access live tables on desktop or browse slots on your phone. Encryption and access controls apply across all devices. |
|---|---|
| All Payment Methods | DANA, OVO, GoPay and QRIS transactions follow the same security standards. Your payment history is encrypted and visible only to you and our compliance team. |
| Live Casino & Sportsbook | Whether you're at a live baccarat table or checking sportsbook odds, your session data and account activity are protected by the same privacy framework. |
| Account Closure | When you close your account, we follow the same data-deletion timeline across all our services. You can request a full data export before closure. |
| Support Interactions | Chat logs, email threads and support tickets are encrypted and stored securely. Your conversations with our team are never shared with third parties or used for marketing. |
| Promotional Communications | If you opt into our newsletter or promo updates, we use your email only for pura88 announcements. You can unsubscribe anytime from your account settings or email footer. |
| Cookie & Tracking | We use cookies to remember your login, language preference and lobby position. Analytics cookies help us improve performance, but we do not track you across other websites. |
What We Protect
Account Credentials
Your username, password and two-factor authentication settings are encrypted and never logged in plain text. We encourage strong passwords and regular security checks.
Payment History
Every deposit and withdrawal via DANA, OVO, GoPay or QRIS is recorded securely. You can view your full transaction history in your account dashboard anytime.
Personal Details
Your name, email, phone number and address are stored encrypted and used only for account verification, support and compliance. We never share these with external marketers.
Session Activity
Login times, device information and lobby activity are logged to detect unusual access patterns. If we spot suspicious behaviour, we alert you and may temporarily lock your account.
Communication Records
Live chat transcripts, email threads and support tickets are archived securely. You own your communication history and can request copies or deletion anytime.
Preference Settings
Your language choice, notification preferences and responsible-account settings are stored privately. You control what communications you receive and how your account behaves.